Description

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about-locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:
The Engineering Customer Response Team (ECRT) is seeking a Senior Software Engineer to provide world-class technical support to global enterprise customers for the Android Operating System, specifically focusing on data capture, contactless technologies, and secure elements. The ideal candidate possesses deep architectural knowledge of Android AOSP and exceptional system-level debugging skills.

In this Senior role, you will diagnose and resolve critical software issues within the NFC stack and RFID hardware abstraction layers, collaborate across hardware/firmware teams, and interface directly with Zebra customers.

Additionally, you will leverage and develop custom AI-driven solutions to automate support workflows.
Prior experience with NFC/RFID protocols and hardware integration is highly desirable and a strong added advantage.
Essential Duties and Responsibilities:

• Work on Zebra Android Mobile Computing products portfolio engineering sustenance for Android Framework/BSP.
• Execute expert-level problem-solving on complex Android system-level software issues, utilizing deep-dive log analysis and AOSP source code debugging.
• Work extensively with the Android AOSP source code, specifically isolating and troubleshooting issues within the NFC stack, Host Card Emulation, Secure Elements, and custom RFID HALs.
• Develop and integrate custom AI-driven solutions to automate diagnostics, streamline workflows, and continuously improve support efficiency.
• Collaborate closely with customers to understand their specific data-capture use cases, providing timely and effective solutions.
• Partner with SW engineering, hardware/firmware teams, and product management to drive resolution of customer issues and contribute to product improvements.
• Create technical documentation, knowledge base articles, and training materials.
• Mentor and assist other support engineers, sharing data-capture expertise and fostering technical excellence.

Job Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or related discipline. Advanced Degree is a plus.
• 5+ years of relevant software engineering experience, with significant experience in a customer-facing or support role.
• Exceptional hands-on experience navigating, modifying, and debugging the Android AOSP source code.
• Proficiency in applied AI, with the ability to build and integrate AI-based tools for workflow automation and continuous improvement.
• Strong Added Advantage: Prior knowledge of NFC and RFID technologies, including relevant protocols and secure hardware integration.
• Strong programming skills in Java, C, C++, and Python.
• Should be good at multi-tasking and prioritizing issues based on urgency, customer, complexity, etc.

Key Skills and Competencies:

• Core competency of triaging, debugging, and root-cause analysis in an Android environment, with an unrelenting drive to solve difficult technical puzzles.
• Ability to dissect the necessary information in a problem description to fully understand the issue and know what additional questions to ask to gather all required information.
• Excellent customer-facing communication skills with the ability to convey complex technical concepts to a variety of audiences (from developers to management to end customers).
• Strong collaboration and teamwork skills, with a proven ability to work effectively across organizational units.
• Familiarity with version control systems (e.g., Git, Gerrit) and CI/CD pipelines.
• Self-motivated and self-starter with a high work ethic and the ability to thrive in a fast-paced, results-oriented environment.
• In-depth understanding of Core Java, C, C++, and OOP concepts.
• Experience in the development of LINUX Device drivers will be an added advantage.

Position Specific Information:

• Travel Requirements: Up to 15%
• Able to Telework?: Hybrid

Equal Opportunity Employer:

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.

Know Your Rights:

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Conozca sus Derechos:

https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Pay Range:
$90,960.00 - $136,440.00 Annual

Incentive Compensation:
In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 10% of base pay, in accordance with the terms of the applicable incentive plan.

Total Rewards:

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive - including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.